Last updated: July 28, 2025
Flatiron uses certain subprocessors to assist in providing our products and services. The subprocessors listed below may have access to customer data and/or end user data to the extent necessary to enable them to provide the relevant service(s) to Flatiron, in accordance with the terms of a written contract between Flatiron and the sub-processor, as part of the provision of services by Flatiron to its customers.
Please note: not every subprocessor is used for every service or customer. If you have questions about this list of subprocessors, please contact us at privacy@flatiron.com.
|
Vendor |
Purpose |
Subprocessing Location |
|
Airtable |
Customer Data |
United States |
|
Algorics |
Development and conversion of Study Data Tabulation Models (SDTM) |
United States |
|
Amazon Web Services |
Infrastructure and cloud services |
Ireland / United States |
|
Ambra Health |
Data deidentification services |
United States |
|
Anthropic |
LLM |
United States |
|
Apple |
Customer communications |
United States |
|
Atlassian |
JIRA Software |
United States |
|
Bitbucket |
Software repositories |
United States |
|
Change Healthcare |
Patient eligibility verification services |
United States |
|
Customertimes |
Outsourced staffing services |
United States |
|
CyberProof |
24/7 Incident response MSSP/Vuln mgmt. |
United States |
|
Databank |
Data extraction services |
United States |
|
Databricks |
Cloud-based data analytics platform |
United States |
|
Datadog |
Monitoring of infrastructure and application performance |
United States |
|
Datavant |
Data de-identification and linkages |
United States |
|
Docebo |
Learning Management System |
Canada |
|
DOT Compliance |
Quality Management System |
United States |
|
Dr. First |
Electronic prescription management support |
United States |
|
Druva |
Data backup services |
United States |
|
Egnyte |
Secure file sharing |
United States |
|
Elasticsearch |
Data search functionality |
United States |
|
Encord |
Data deidentification services |
United States |
|
Epic |
Site Data |
United States |
|
Extend |
Document processing and data extraction |
United States |
|
Fastly |
Web application firewall |
United States |
|
Fivetran |
Data integration services |
United States |
|
Florence |
eTMF Solution |
United States |
|
FullStory |
In-app guidance for users and analytics services |
United States |
|
Gitlab |
Software Repository |
United States |
|
|
Production infrastructure, corporate email, office apps, file storage, data visualization |
United States |
|
Greenphire |
Site/Patient payment solutions |
United States |
|
HubSpot |
Marketing and customer relationship management tools |
United States |
|
Hyland Software |
Data extraction services |
United States |
|
Immuta |
Data access control service |
United States |
|
IronClad |
Contract management system |
United States |
|
LaunchDarkly |
Software delivery platform |
United States |
|
Management Science Associates |
Data linkage services |
United States |
|
MaxMD |
Secure direct messaging services |
United States |
|
MaxMind |
IP address database |
United States |
|
Metaplane |
Monitoring data pipelines |
United States |
|
Microsoft |
Hosting services and Microsoft Office integration |
United States |
|
Nalashaa Solutions |
Outsourced staffing services |
United States |
|
Navitas |
Outsourced staffing services |
United States |
|
Proofpoint |
Communication encryption and IT security |
United States |
|
Sagility |
Outsourced staffing services |
Philippines |
|
Salesforce |
Customer service case management, authentication, email communications |
United States |
|
SendSafely |
Secure file transfers |
United States |
|
SentinelOne |
Antivirus and endpoint detection |
United States |
|
Slack |
Internal communication tool |
United States |
|
Snowflake |
Cloud-based data storage and analytics platform |
United States |
|
Splunk |
Monitoring of system logs and security events |
United States |
|
Unosquare |
Outsourced staffing services |
United States |
|
Veeva |
Electronic Data Capture |
United States |
|
Vicasso |
Salesforce workflow support |
United States |
|
Virtru |
Email encryption services |
United States |
|
WalkMe |
Guiding user interactions with customer products |
Israel |
|
Wistia |
Video hosting and analytics |
United States |
|
Workato |
Salesforce data syncing |
United States |
|
Zendesk |
Customer support request management |
United States |
|
Zoom |
Video conferencing tool |
United States |